Frequently Asked Questions
What is your cancellation policy?
CANCELLATIONS – A sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date are subject to a 5% cancellation fee or $50, whichever is greater. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full advance payment. Cancellation within 60 days of the arrival date or early departure does not warrant any refund of rent or deposit unless the property can be re-rented for the same amount or greater. If you cancel during the 60 days prior to your arrival, we will open those dates immediately for rebooking and if they can be rebooked for the same rate or better, we will refund your full payment, less the 5% or $50 cancellation fee, whichever is greater.
* If you have any concerns about this policy, please consider adding CSA travel insurance to your reservation. Please contact us with any questions about this insurance. The cost is 6.95% of the total reservation amount.
Do you allow pets in any of these properties?
What is the nearest airport to Big Sky?
Bozeman, MT – 1 hour from Big Sky
Which airlines fly into Bozeman?
United, Frontier, Delta, Alaska Air, Allegiant and American
Do I need a car?
YES - We recommend a 4 wheel drive vehicle at all times in the winter.
Is there a shuttle service from the Bozeman Airport to Big Sky?
Shuttle service is available from the Bozeman airport to Big Sky.
We recommend Karst Stage: 800-845-2778
They will include a grocery visit with your shuttle service to Big Sky, upon request at reservation.
You can also have groceries delivered by The Hungry Moose Market and Deli (more information below). They will contact us and we will grant them access prior to your arrival.
Do I need a 4-wheel drive vehicle?
YES - We recommend 4-wheel drive for everyone in the winter months, due to unpredictable snow conditions.
Where is the best place to grocery shop?
** Roxy's Market and Deli is Big Sky's very first full size grocery store.
Roxy's is located on the left, approximately 2 miles after you turn off of Hwy. 191, on your way up the mountain. They have excellent organic options as well as traditional food.
* Hungry Moose Grocery & Deli will deliver your food for you prior to your arrival or they are an excellent place in Big Sky to shop. They have 2 locations - one in the Big Sky Town Center and a second location in the Big Sky Mountain Village. If you are having groceries delivered, just let them know you are renting from us and they will contact us to get into your unit prior to your arrival. They offer great service and a great selection.
Hungry Moose (406) 995-3045
Where is the best place to rent skis?
Saddle Ridge Rentals/Moonlight Rentals partners with these 2 ski shops to provide discounts and excellent service to our guests:
Black Tie Skis (will come to your condo, cabin, or home and fit each of you & offers a 20% discount when you rent from us).
Snow Sports School Recommendations:
Madison Base Snow Sports: 406-993-6062
Big Sky Resort Snow Sports: 406-995-5743
Lone Peak Playhouse - Big Sky Resort Daycare
- Located at the base of Big Sky Resort in the Snowcrest Lodge: 406-993-2220
- Children 6 months to 8 years old
- Reservations are recommended: 406-993-2220
Childcare with Ski Lessons:
The Lone Peak Playhouse will dress your child for their lesson & a ski instructor from the Big Sky Snowsports School will pick up and drop off your child at the door.
Where are these properties located?
All of our properties are ski-in/ski-out and are located in Moonlight Basin. All of the properties are ski-in/ski-out to all of Big Sky/Moonlight Basin's 5800 acres.
How far is it to Yellowstone National Park?
Yellowstone National Park is approximately 45 – 60 minutes from our properties.
Do you recommend snowmobiling in Yellowstone National Park?
Yes, if you have never been to Yellowstone before and you are interested in seeing Old Faithful, bison, and lots of Montana's natural beauty, even in the winter, we would recommend it, either by snowmobile or snowcoach.
Please see our “Winter Activities” page for more detaiis.
Is there a place to Snowmobile in Big Sky?
Yes, we highly recommend Canyon Adventures in Big Sky. They offer guided and unguided snowmobile options. Please mention our names if you book with them:
Canyon Adventures, 1-800-520-7533
Are these properties within walking distance to dining?
They are within walking distance to the private Moonlight Lodge only. If you are staying in a property that is owned by a Moonlight Club member, you have the option to pay extra to allow your access to the Moonlight Tavern bar and restaurant + pool, fitness center, and more.
There are additional shops and restaurants in the Big Sky Mountain Village.
How far to the Big Sky Mountain Village?
The Big Sky Mountain Village is less than 2 miles from all of the properties on this site, which is approximately a 3 – 5 minute drive.
How far is the center of town?
The Big Sky Town Center, home of the summer outdoor concerts, summer Farmer's market, Big Sky ice skating rink, and additional shops and restaurants and movie theatre, is located 8 miles or 12 - 15 minutes from these properties.