Frequently Asked Questions
What is your cancellation policy?
CANCELLATIONS – A sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date would receive a FULL refund. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full advance payment. Cancellation within 60 days of the arrival date or early departure does not warrant any refund of rent or deposit unless the property can be re-rented for the same amount or greater. If you cancel during the 60 days prior to your arrival, we will re-open those dates immediately for rebooking and if they can be rebooked, we will refund whatever we are able to re-rent it for, up to the amount of your reservation. (Please see below for 30+ night stay booking and cancellation policy details.)
** WINTER 2020/2021 Cancellation Addendum as it relates to COVID-19
In the event that Big Sky Resort closes the ski operations due to a "coronavirus" all unused nights that occur while the resort is closed will be refunded at 100%. As long as the ski resort remains open in the winter months, our 60 day full refund cancellation policy will apply.
*** Reservations of 30 or more nights require a 90 day cancellation notice. When booking for 30+ nights, a 20% deposit is required at the time of booking and the balance is due 60 days before the arrival date. If you cancel 90 or more days before your arrival date, you would receive a full refund, less a 5% cancellation fee (5% of the 20% deposit). Cancellation within 90 days of the arrival date or early departure does not warrant any refund of rent or deposit unless the property can be re-rented. If we are able to re-rent the property, we will refund whatever we are able to re-rent it for, up to the amount of your reservation, less a 5% cancellation fee.
**** If you have any concerns about your travel that are not addressed with our cancellation policy, please consider adding Generali Travel Insurance to your reservation. The cost is 7.1% of the total reservation amount and you will have the opportunity to purchase this insurance while you are booking.
- Generali Travel Insurance Details
- Summer Travel Insurance Benefits
- Winter Travel Insurance Benefits
Do you allow pets in any of these properties?
What is the nearest airport to Big Sky?
Bozeman, MT – 1 hour from Big Sky
Which airlines fly into Bozeman?
United, Frontier, Delta, Alaska Air, Allegiant, American, JetBlue
Do I need a car?
YES - We recommend a 4 wheel drive vehicle at all times in the winter.
Is there a shuttle service from the Bozeman Airport to Big Sky?
Shuttle service is available from the Bozeman airport to Big Sky.
We recommend Karst Stage: 800-845-2778
You can have groceries delivered by The Hungry Moose Market and Deli (more information below). They will contact us and we will grant them access prior to your arrival.
Do I need a 4-wheel drive vehicle?
YES - We recommend 4-wheel drive for everyone in the winter months, due to unpredictable snow conditions.
Where is the best place to grocery shop?
** Roxy's Market and Deli in Big Sky
Roxy's is located on the left, approximately 2 miles after you turn off of Hwy. 191, on your way up the mountain. They have excellent organic options as well as traditional food.
* Hungry Moose Grocery & Deli has 2 locations - one in the Big Sky Town Center and a second location in the Big Sky Mountain Village.
Hungry Moose (406) 995-3045
Where is the best place to rent skis?
Saddle Ridge Rentals/Moonlight Rentals partners with these 2 ski shops to provide discounts and excellent service to our guests:
Black Tie Skis (will come to your condo, cabin, or home and fit each of you)
Snow Sports School Recommendations:
Madison Base Snow Sports: 406-993-6062
Big Sky Resort Snow Sports: 406-995-5743
Lone Peak Playhouse - Big Sky Resort Daycare
- Located at the base of Big Sky Resort in the Snowcrest Lodge: 406-993-2220
- Children 6 months to 8 years old
- Reservations are recommended: 406-993-2220
Childcare with Ski Lessons:
The Lone Peak Playhouse will dress your child for their lesson & a ski instructor from the Big Sky Snowsports School will pick up and drop off your child at the door.
Where are these properties located?
All of our properties are ski-in/ski-out and are located in Moonlight Basin. All of the properties are ski-in/ski-out to all of Big Sky Resort's 5800 acres.
How far is it to Yellowstone National Park?
Yellowstone National Park is approximately 60 minutes from our properties.
Do you recommend snowmobiling in Yellowstone National Park?
Yes, if you have never been to Yellowstone before and you are interested in seeing Old Faithful, bison, and lots of Montana's natural beauty, even in the winter, we would recommend it, either by snowmobile or snowcoach.
Please see our “Winter Activities” page for more detaiis.
Is there a place to Snowmobile in Big Sky?
Yes, we highly recommend Canyon Adventures in Big Sky. They offer guided and unguided snowmobile options. Please mention our names if you book with them:
Canyon Adventures, 1-800-520-7533
Are these properties within walking distance to dining?
They are within walking distance to the private Moonlight Lodge only, however, please note that due to COVID19 the Moonlight Lodge and Moonlight Club will be closed to all rental guests for the summer/fall of 2020 and winter 2020/2021. The Big Sky Mountain Village, with numerous shops and restaurants, is less than 2 miles away, and all of our properties have fully loaded kitchens for cooking any of your meals.
- Under normal circumstances, if you are staying in a property that is owned by a Moonlight Club member, you have the option to pay extra to allow your access to the Moonlight Tavern bar and restaurant + pool, fitness center, and more.
* Click HERE for more details about the Moonlight Club amenities and fees.
There are additional shops and restaurants in the Big Sky Mountain Village (less than 2 miles away) + numerous other restaurants and shops in the Big Sky Town Center (only 12-15 minute drive)
How far to the Big Sky Mountain Village?
The Big Sky Mountain Village is less than 2 miles from all of the properties on this site, which is approximately a 3 – 5 minute drive.
How far is the center of town?
The Big Sky Town Center, home of the summer outdoor concerts, summer Farmer's market, Big Sky ice skating rink, and additional shops and restaurants and movie theatre, is located 8 miles or 12 - 15 minutes from these properties.